Terms and Conditions

Also see: Ordering, Shipping, Returns, and Discounts


By creating an "online account", you confirm that you are either a Doctor who has already established a Professional account with us, or you are a Patient of such a Doctor. You understand that when you create an account, you will NOT be able to shop online until we confirm and authorize your status as stated above. This can take up to 2 business days, or in some cases, longer.

If we cannot confirm your status, your online account information will be deleted without further notice.

International Customers

International shipping charges that appear in the shopping cart are automatic estimates only, and may significantly differ from actual shipping costs. Once your order is successfully placed online, please call or email us for shipping information on your order. We do not offer estimates for duties your shipment may incur.

Important Note about Customs: Please investigate your country’s rules and procedures before ordering. We cannot be responsible for problems your order may encounter with your country’s Customs officials. We are not responsible for orders confiscated or stopped by Customs, or duties that your shipment may incur. If your package is returned by Customs, your account will not be credited shipping and handling charges.

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