Terms and Conditions

Also see: Ordering, Shipping, Returns, and Discounts, which are incorporated by reference as part of these Terms and Conditions.

Registration

By creating an "online account", you confirm that you are either a Doctor who has already established a Professional account with us, or you are a Patient of such a Doctor. You understand that when you create an account, you will NOT be able to shop online until we confirm and authorize your status as stated above. This can take up to 2 business days, or in some cases, longer.

If we cannot confirm your status, your online account information will be deleted without further notice.

If you are a Doctor or other healthcare professional purchasing from us for the purposes of resale to your patients, you agree to adhere to the terms in the currently effective Authorized Retailer Policy.

International Customers

International shipping charges that appear in the shopping cart are automatic estimates only, and may significantly differ from actual shipping costs. Once your order is successfully placed online, please call or email us for shipping information on your order. We do not offer estimates for duties your shipment may incur, which are your responsibility. All international orders are conditioned upon compliance with all applicable United States export laws, rules and regulations (“Export Laws”) and any applicable import laws, rules and regulations of the country where the order is to be shipped (“Import Laws”).  If any order requires a license, permit or other approval under the Export Laws, we may decline to fill the order.  You may not make any disposition of any products other than to the country of destination specified on your order.  By placing your order you represent and warrant that neither you, nor any of your affiliates, are prohibited parties under the Export Laws or otherwise subject to sanctions of the United States government.

Important Note about Customs: Please investigate your country’s Import Laws and procedures before ordering. When placing an order for delivery outside of the United States, you are considered the importer of record and must comply with all applicable Import Laws. It is your responsibility to know what may be legally imported into the country of delivery. You are solely responsible for complying with all applicable Import Laws and for timely obtaining and maintaining any required import license, permit or approval necessary to import any products into the country of delivery and any other required governmental authorization (“Import Approval”) and the payment of any required fees, duties, customs charges, taxes, tariffs, levies or other charges necessary to import the products into the country of delivery (“Import Charges”). We cannot be responsible for problems your order may encounter with your country’s Import Laws or Customs officials. We are not responsible for orders confiscated or stopped by Customs, or duties or other Import Charges that your shipment may incur or any delay, denial, revocation of any required Import Approval. If your package is stopped, confiscated, quarantined or returned by Customs, you will not receive a refund and your account will not be credited shipping and handling charges.

Other important links:

Shipping

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